Placing an order is easy. Simply browse our website, add your favorite items to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email with your purchase details.

We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible at contact@ashleenycolesalon.com. While we’ll do our best to assist, we cannot guarantee changes once an order has entered processing or shipping stages.

Once your order is successfully placed and payment is processed, you’ll receive a confirmation email at the address provided during checkout. If you do not receive the email, please check your spam or junk folder or contact us directly for assistance.

We currently ship within the United States only. At this time, we do not offer international shipping.

Orders are typically processed within 1–2 business days after payment confirmation. Processing times may vary slightly during holidays, sales events, or periods of high demand.

After your order has been processed and shipped, estimated delivery time is typically 3–7 business days depending on your location and carrier operations.

Yes. Once your order ships, you will receive a tracking number via email so you can monitor your shipment in real time.

Any active free shipping promotions will be clearly displayed on our website and during checkout. Shipping costs, if applicable, are always shown before payment is completed.

We securely accept major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Payments are charged at the time your order is successfully completed during checkout.

Absolutely. Our website uses industry-standard SSL encryption and secure payment gateways to protect your personal and financial information. We do not store your complete payment details on our servers.

We offer a 30-day return policy for eligible items. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Returned items must be unused, unopened, and in their original packaging. Due to hygiene and safety standards, opened or used beauty and hair care products may not be eligible for return unless they arrived damaged or defective.

To begin a return request, please email us at contact@ashleenycolesalon.com with your order number and reason for the return. Our team will guide you through the process.

Once your returned item is received and inspected, refunds are typically processed within 30 business days to your original payment method. Processing times may vary depending on your financial institution.

If you received an incorrect item, please contact us immediately with your order number and clear photos of the product received. We’ll work quickly to resolve the issue.

We offer a carefully curated collection of professional-quality hair care and beauty products, including shampoos, conditioners, treatments, styling products, and salon essentials designed to support healthy, beautiful hair.

Yes. We carry products formulated for a variety of hair textures and needs, including natural, color-treated, textured, and chemically processed hair.

Yes. We prioritize quality and carefully select products trusted by salon professionals and beauty experts.

Please contact us as soon as possible at contact@ashleenycolesalon.com with your order number and photos of the damaged item and packaging. We’ll review the issue promptly and provide a solution.

We recommend checking your tracking information first. You may also want to verify your shipping address and check with neighbors or building management. If you still need assistance, contact us and we’ll help investigate the shipment.

If any items are missing from your order, please contact us with your order number and details of the missing product. We’ll work quickly to resolve the issue.

No. You can place an order as a guest. However, creating an account allows you to track orders, save your information, and enjoy a faster checkout experience in the future.

Click “Forgot Password” on the login page and follow the instructions sent to your email address. If you need additional assistance, feel free to contact us.