FAQs

Shipping is free on every order, with no minimum spend. No sales tax is added at checkout, so the price on the product page is the price you pay.

Orders are processed within 1–2 days, then take 3–5 days in transit — roughly 4–7 days in total from the day you order. Processing and transit are separate stages.

No. We ship to addresses in the United States only, and we cannot ship to freight forwarders for onward international delivery.

FedEx, UPS and DHL. The carrier is chosen per order based on the destination and parcel size.

You will receive a tracking number by email once your order ships. You can also check the status on our Track Order page using your order number and billing email.

Yes. You have 30 days from delivery to return any item for any reason, provided it is unused and in its original packaging. There are no excluded categories and no restocking fee.

We do if the item is damaged, defective or incorrect. You do if you are returning it because you changed your mind.

Once we receive and inspect your return, refunds are issued within 7 business days to your original payment method. Your bank may take a few more days to post it to your statement.

We do not process direct exchanges. Return the original for a refund and place a new order for the item you want.

Email us as soon as possible. We can usually cancel and refund in full while the order is still processing, in the first 1–2 days. After it ships it must be handled as a return.

American Express, Diners Club, Discover, JCB, Maestro, Mastercard and Visa. Card payments are processed securely by Stripe and we never store your card number.