Shipping Policy

Last updated August 31, 2026. This policy applies to every order placed on ashleenycolesalon.com.

Every order ships free within the United States. Below is exactly how long it takes, who carries it, and what happens if something goes wrong.

Where we ship

We ship to addresses in the United States only. We do not accept or fulfil international orders, and we cannot forward orders to a freight forwarder for onward international shipment.

Shipping cost

Shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay. There are no handling fees, and no additional charges are added at checkout.

How long it takes

Stage	Timeframe
Order processing	1–2 days
Transit	3–5 days
Total estimated delivery	4–7 days from the day you order

Processing is the time we take to pick, pack and hand your order to the carrier. Transit is the time the carrier takes to deliver it. The two are separate, so a total of 4–7 days is the realistic window for most orders.

These are estimates, not guarantees. Carrier delays, severe weather and public holidays can extend transit beyond the stated window, and those delays are outside our control.

Carriers

We ship with FedEx, UPS and DHL. The carrier is selected per order based on the destination and the size of the parcel; you cannot request a specific carrier.

Tracking your order

Once your order leaves us you will receive a shipping confirmation email containing your tracking number. You can also check the status at any time on our Track Order page using your order number and the email address you used at checkout.

Tracking can take up to 24 hours to show activity after you receive the number. If it has not moved after two business days, contact us.

Taxes and duties

No sales tax is added at checkout. Because we ship domestically only, there are no customs duties or import charges on any order.

Incorrect addresses

Please check your shipping address carefully before you place your order. If an order is returned to us because the address was incorrect or incomplete, we will contact you and reship it once at no extra cost. If you notice a mistake, email us immediately — we can usually correct the address while the order is still processing, but not once it has shipped.

Lost, delayed or damaged parcels

If tracking shows your parcel as delivered but you have not received it, check with anyone else at the address and with your neighbours first, then contact us. If a parcel is confirmed lost in transit, or arrives damaged, we will replace it or refund you in full — see our Returns & Refunds policy.

Questions

Email contact@ashleenycolesalon.com or call +1 678 782 2108 with your order number and we will look into it.