Returns & Refunds

Last updated August 31, 2026. This policy applies to every order placed on ashleenycolesalon.com.

If something is not right, or you simply change your mind, you have 30 days to send it back. This page sets out exactly who can return what, who pays, and when you get your money.

Return window

You may return any item within 30 days of the delivery date. Returns requested after 30 days cannot be accepted.

What you can return

Any item, for any reason, including a change of mind. There are no excluded product categories.

To be accepted, an item must be:

• unused and in the same condition you received it;
• in its original packaging, with any tags or seals intact.

Items returned used, damaged by the customer, or missing parts or packaging may be refused or refunded only in part. We will always contact you before making that decision.

Damaged, defective or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 30 days of delivery with your order number and a photograph of the problem. We will send a replacement or refund you in full, whichever you prefer, and we pay the return postage. You are never out of pocket for our mistake or for a fault.

Who pays return postage

Reason for return	Who pays return postage
Damaged, defective, or incorrect item	We do
Change of mind	You do

There is no restocking fee in either case. Because outbound shipping is free on every order, there is no outbound shipping charge to deduct from your refund.

How to start a return

1. Email contact@ashleenycolesalon.com or call +1 678 782 2108 within 30 days of delivery.
2. Include your order number, which item you are returning, and the reason. For a damaged or faulty item, attach a photograph.
3. We reply within 24 hours with the return address and instructions. For a damaged, defective or incorrect item we will also cover or arrange the return postage.
4. Pack the item securely in its original packaging and send it back.

Please do not send anything back before contacting us — unannounced returns can be delayed or go untracked.

Refunds

Once your return reaches us we inspect it and email you to confirm the outcome. Approved refunds are issued within 7 business days to the original payment method. We cannot refund to a different card or account.

After we issue the refund, your bank or card issuer may take a further few business days to post it to your statement. That final step is controlled by your bank, not by us. If more than 10 business days have passed since we confirmed your refund and you still cannot see it, contact your bank first, then contact us.

Exchanges

We do not process direct exchanges. If you want a different item, return the original for a refund under this policy and place a new order.

Cancelling an order

If you need to cancel, email us as soon as possible. We can usually cancel and refund an order in full while it is still processing (the first 1–2 days). Once it has shipped, it must be handled as a return.

Your legal rights

This policy is offered in addition to your rights under applicable US federal and state consumer law. Nothing here limits those rights.

Contact us about a return

Email contact@ashleenycolesalon.com, call +1 678 782 2108, or use our contact form. We respond within 24 hours.