AshleeNycole Salon LLC

 

✓  30-Day Return Window from the date of delivery

✓  FREE Returns — prepaid return shipping label provided

✓  Refunds issued within 7 business days after inspection

✓  Refund returned to your original payment method

✓  Contact us first to start your return: contact@ashleenycolesalon.com

 

 

1. Return Policy Overview

At AshleeNycole Salon LLC, your satisfaction is our priority. If something isn’t right with your purchase, we want to make it easy to resolve. We offer a straightforward 30-day return policy with free return shipping, so you can shop with confidence knowing we stand behind everything we sell.

This policy applies to all eligible products purchased through our website at https://ashleenycolesalon.com/. Please read it carefully to understand how returns, refunds, and exchanges work.

 

2. Return Window — 30 Days

You have 30 days from the date your order is delivered to request a return. We calculate this from the delivery date shown in your shipping confirmation or carrier tracking information.

Returns requested after the 30-day window may not be accepted. If you are unsure whether your return is within the eligible period, please contact us, and we will do our best to assist you.

We strongly recommend initiating your return as early as possible and not waiting until the final days of the return window. This ensures you have ample time to ship your item back and allows us to process your refund promptly.

 

3. How to Start a Return

To begin the return process, you must contact our customer support team first. We do not accept unauthorized returns sent without prior approval.

 

Please reach out to us using one of the following methods:

• Email: contact@ashleenycolesalon.com

• Phone: +1 (678) 782-2108 (Tuesday–Saturday, 10:00 AM – 7:00 PM)

 

When contacting us, please provide:

• Your full name and order number

• The item(s) you wish to return

• The reason for your return

• Photos of the item (required if the product is damaged, defective, or incorrect)

 

Once we receive your request and confirm eligibility, we will send you a prepaid return shipping label and detailed return instructions by email. No return shipping cost will ever be passed on to you.

 

4. Return Process — Step by Step

Here is exactly how the return process works from start to finish:

 

1. Contact us at contact@ashleenycolesalon.com to initiate your return and confirm eligibility.

2. We will review your request and, if approved, email you a prepaid return shipping label within 1–2 business days.

3. Pack your item(s) securely in their original packaging (or suitable protective packaging) and attach the prepaid label.

4. Drop off your package at the designated carrier location specified on your prepaid label.

5. Once we receive and inspect the returned item(s), we will notify you by email with the outcome of the inspection.

6. If the return is approved, your refund will be processed within 7 business days of receiving and inspecting the return.

7. You will receive a refund confirmation email once the refund has been issued to your original payment method.

 

5. Return Conditions

To be eligible for a return and refund, returned items must meet the following conditions at the time we receive them:

• The item must be unused and in its original, unaltered condition

• The item must not show any signs of use, application, or damage caused after delivery

• All original packaging, labels, seals, and accessories must be included where applicable

• The item must be returned in packaging that adequately protects it during transit

• The return must be initiated within 30 days of the delivery date

 

We inspect all returned items upon receipt. If a returned item does not meet the conditions listed above, we reserve the right to decline the return or issue only a partial refund, depending on the item’s condition. We will always communicate our decision to you clearly and promptly.

Please note: We understand that sometimes items need to be opened to inspect them. Opening packaging to check a product is not considered “use.” However, products that have been applied, mixed, dispensed, or used in any meaningful way will not qualify for return unless the item is defective.

 

6. Free Return Shipping & Return Address

We cover 100% of the return shipping cost. After your return request is approved, we will provide you with a prepaid return label at no charge to you. Simply print the label, attach it to your package, and drop it off at the designated carrier location.

Please do not ship your return without first receiving an approved prepaid label from us. Packages returned without prior authorization may not be accepted or may cause delays in processing your refund.

 

All approved returns should be sent to the following address:

 

AshleeNycole Salon LLC

217 N Main St

Jonesboro, GA 30236

United States

 

 

The return address will also be included on your prepaid shipping label. Please use only the label we provide to ensure your return is delivered to the correct location and your refund is processed without delay.

 

7. Refunds

Refunds are processed after we receive your returned item(s) and complete our quality inspection. We will not issue a refund before the returned product arrives at our facility.

 

Refund Timeline

Once your return is received and inspected, we will send you an email confirming the outcome. If approved, your refund will be processed within 7 business days from the date we complete the inspection.

 

Refund Method

Refunds are issued to the original payment method used at the time of purchase. For example, if you paid by credit card, the refund will be credited back to that same card. If you used PayPal, Shop Pay, Apple Pay, or another digital payment method, the refund will be returned to that account.

 

Processing Time on Your End

After we issue your refund, the time it takes to appear on your statement depends on your bank or payment provider. Credit and debit card refunds typically take 3–5 additional business days to appear, though some banks may take up to 10 business days. Please contact your bank if you do not see your refund after this period.

 

Shipping Costs

Because we offer free shipping on all orders, there are no original shipping charges to refund. The cost of return shipping is also fully covered by us via prepaid label, so you will not pay anything to return an eligible item.

 

You will receive an email confirmation as soon as your refund has been processed on our end.

 

8. Non-Returnable Items

Due to the nature of our products and hygiene considerations relevant to the hair care and beauty industry, the following items are not eligible for return:

• Opened or partially used hair care products, treatments, shampoos, conditioners, or styling products where hygiene is a concern

• Products that have been applied to hair, scalp, or skin

• Custom-blended or personalized hair care formulations created specifically for you

• Final sale or clearance items clearly marked as non-returnable at the time of purchase

• Digital products, downloadable content, or gift cards

• Items returned outside the 30-day return window without prior written authorization from us

 

We make every effort to clearly label non-returnable items on their individual product pages before you purchase. If you have any questions about whether a specific product is eligible for return before buying, please contact us at contact@ashleenycolesalon.com and we will be happy to clarify.

Please note: Non-returnable status does not affect your rights in the case of a defective, damaged, or incorrect item. We will always work to make things right if we made an error or if a product arrives faulty.

 

9. Damaged, Defective, or Incorrect Items

We take great care in packing and shipping your orders. However, if your item arrives damaged, defective, or is not what you ordered, we sincerely apologize and will resolve the issue as quickly as possible at no cost to you.

 

Please contact us within 48 hours of delivery if:

• Your item arrived visibly damaged due to shipping

• Your product is defective or does not function as intended

• You received the wrong item, color, size, or quantity

• Your order arrived with missing components or accessories

 

When reaching out, please include:

• Your order number

• A clear description of the issue

• Photos of the damaged, defective, or incorrect item and its packaging

 

Based on your situation, we will offer one of the following resolutions:

• A free replacement shipped to you at no additional charge

• A full refund to your original payment method

• An exchange for a suitable alternative product

 

You will not be required to return damaged or defective items in most cases; however, we may request return of the item for quality control purposes. If return is required, we will provide a prepaid shipping label. We will always confirm the resolution with you before taking any action.

 

Contact Information

If you have any questions about our Return & Refund Policy, need help starting a return, or have an issue with your order, our team is here to help. Please don’t hesitate to reach out.

 

Business Name: AshleeNycole Salon LLC

Website: https://ashleenycolesalon.com/

Address: 217 N Main St, Jonesboro, GA 30236, United States

Phone: +1 (678) 782-2108

Email: contact@ashleenycolesalon.com

 Business Hours:

• Tuesday – Saturday: 10:00 AM – 7:00 PM

• Sunday – Monday: Closed

 

We aim to respond to all return and refund inquiries within 1–2 business days. For the fastest service, please email us with your order number in the subject line.